What are the benefits of purchasing on your website?
We are the official online store for Plume Impression. We guarantee the authenticity of our products. Additionally, we offer free shipping in the EU countries, Switzerland, US, and Canada, and all orders of a full product come with one sample.
How do I know if I have an authentic Plume Impression fragrance?
The only way we can guarantee you have an authentic Plume Impression product is, if the product has been purchased on our official website, or in one of our authorized retailers.
How do I choose the best fragrance for me?
Please contact our Customer Care team at email@example.com and our customer specialist will assist you with personalized recommendations.
Where is the best place to store my fragrance?
The best place to store your fragrance should be in a dark and cool space with stable temperature. Light and high temperatures should be avoided.
What is the shelf life of Plume Impression fragrances?
The shelf life begins with the first spray. Once the scent has been introduced to air, allowing for 3 years shelf life if it is stored properly.
How can I know the expiration date of Plume Impression fragrances?
There is no “strict” expiration date for perfume unlike cosmetic products, but an optimal date of use. The advice period is 36 months; however, this depends on the storage conditions which should be without light, no humidity, and no warm temperature.
Where are your products made?
All our fragrances are made in France.
Is Plume Impression cruelty free?
Plume Impression fragrances are cruelty free.
Our products are made in France according to strict European regulations which ban animal testing. In the case of an export to China, no third-party testing is done on animals. As per the exportation regulations, France is authorize to sell products in China without any test on animals.
Are your fragrances vegan?
There is no animal substance in our fragrances. Musk and ambergris which can be used are synthetic.
Are your fragrances all natural?
No, some of the ingredients used are synthetic.
Where do I find the ingredients in the products?
The list of ingredients is indicated on the packaging of our products. If you have any question, please contact our Customer Care team by email at the following address: firstname.lastname@example.org.
Are your fragrances hypoallergenic?
All Plume Impression fragrances are subjected to toxicological and allergy testing and are all produced in compliance with IFRA (International Fragrance Association) regulations. However, for more specific information we recommend contacting our Customer service.
Do I have to pay customs duties upon receipt of the order?
Depending on your country, you could have to pay custom duty. Please check with your customs before placing your order.
What are the accepted methods of payment?
The different methods of payment accepted are PayPal, Visa, Mastercard, and American Express.
How can I track my order?
Once your parcel has been shipped, an email is sent to the email address provided with all the tracking information.
What are the delivery timings?
Once your order has been placed you will receive a confirmation email to let you know we have received your order and payment.
Once your parcel has been shipped you will receive an e-mail with your tracking information.
We offer fee shipping via DHL. The approx. delivery timing is between 3 to 5 days.
What is your return policy?
We can only accept return of Plume Impression products purchased at our official website. In order to return a product, you will need to send an email to email@example.com indicating your willingness to return the item within 14 days from the date of the delivery. For us to accept the product, it must remain unopened in its original packaging.
Once we receive the product, we will inspect it and proceed with reimbursement within the next 14 days if the product is unopened and in its original packaging.
The shipping costs will be at the expense of the customer.
This clause does not affect your legal rights in relation to faulty products.
Return of faulty products will be under the responsibility of Plume Impression.
Please note that the sample sets cannot be returned or exchanged.
Can I cancel or exchange my order?
If you wish to exchange an item for another reference, we kindly invite you to place a new order and return the original product back to us following the return process.
Please note that you cannot cancel your order once it has been shipped.