Our worldwide delivery is free, but the cost of the return of the fragrance is the responsibility of the customer.

You can return your product to us within 14 working days if for any reason you are unhappy with your purchase or you wish to exchange it.

Please note that we can only accept returns if the fragrance pack is unopened (ie the 80ml fragrance box). For this reason, you will find in your package a 2.5ml sample of the fragrance you ordered, so you can try your new fragrance first with the sample, before opening the pack of the fragrance. 

Please note that the Discovery Sets and Hair Mists are exempt from returns, which means that under no circumstance can they be returned.

The products must be returned to us, in perfect condition, in their original condition (packaging, accessories, instructions, etc.), duly sealed.

Please note that it is also the responsibility of the customer to ensure the fragrance can be returned with a shipper that has a dangerous goods certification.

To return an item, simply send us an email on info@scent-story.com with your name, order number and the product you wish to return. We will then send you instructions and address where to return the product.

We will then email you a delivery note to print and include in your return package. Use the original packaging to return the product(s) if possible. Please note that you, the customer is responsible for paying the postage. We also advise that insurance should also be taken as if the product is not received, we will not be able to take responsibility as the customer remains responsible for any risk associated with the return of the product(s).

Send your package to the address we will provide you with. The refund will be made using the same credit card you used for the original transaction within a maximum of thirty (30) days, as long as the above conditions are complied with. For further details around the return please refer to Terms & Conditions.

Please note that any risk related to the return of the product is the responsibility of you, the customer. In the absence of compliance with the procedure set out above and the deadlines indicated, you, the Customer may not make any claim for non-conformity or defect of the delivered products, the products being then deemed to be in conformity and free of any defect.