Returns & Refunds
Returns Policy
At Scent Story, we offer worldwide free delivery. However, the cost of returning a fragrance is the responsibility of the customer.
Return Conditions
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You may return your product within 14 working days if you are unhappy with your purchase or wish to exchange it.
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Fragrances can only be returned if the packaging is unopened (i.e., the 80ml fragrance box must remain sealed).
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To help you decide, you will find a 2.5ml sample of the fragrance you ordered included in your package.
We encourage you to try the sample before opening the full-size fragrance box.
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Discovery Sets and Hair Mists are non-returnable under any circumstances.
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Products must be returned in perfect condition, in their original packaging, with all accessories and instructions, and duly sealed.
Important Notes on Returns
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It is the customer’s responsibility to ensure the fragrance is returned using a shipper certified to carry dangerous goods (due to the alcohol content in fragrances).
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The customer bears all risks and costs associated with the return until the product is received by us.
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Insurance is strongly recommended, as we cannot accept responsibility for lost or damaged returns.
How to Initiate a Return
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Email us with your name, order number, and details of the product you wish to return.
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We will send you the return instructions and return address.
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You will receive a delivery note by email, which must be printed and included inside your return package.
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Please use the original packaging where possible to return the product(s).
Refunds
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Refunds will be processed to the original payment method (the credit card used for the original transaction).
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Refunds will be issued within a maximum of thirty (30) days from receipt of the returned product, provided all return conditions are met.
Responsibility for Return Risk
Please note:
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Any risk associated with the return shipment remains with you, the customer.
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If the return procedure or deadlines are not followed, you will not be able to claim non-conformity or defect.
In such cases, the products will be considered compliant and free from any defects.
For further details, please refer to our Terms and Conditions